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| - With anger over Verizon pricing, I started looking at T-Mobile to swap my cell phone plan. However, given a cell phone store/branch can yield widely different results/experiences, I turned to Yelp to see which one was best.
Wow, what a positive experience! This review only adds to the great reviews already posted for this store.
I went in on Wednesday around 1 PM and was immediately greeted by 3 employees (forgive me, their names escape me). Being a Verizon customer (at the time), I had many questions regarding T-Mobile's plans, pricing, etc. Everyone was polite and answered all my questions.
After about 15 minutes, I mentioned I would take some time to think about it and perhaps come back the next day. NO pressure from the employees. It is evident that they want you to be a happy customer, even if that means not switching carriers.
Well, I spent all of 3 hours and went back to the store that evening around 6:30 PM to switch to their plans. It was busy when I went back, but the same employees were there. They worked with their other customers and I was helped around 7 PM. At this point, the store manager Cassandra was there to answer any additional questions I had.
I swapped all my lines over and, seeing the clock was pushing 8 PM (closing time), I mentioned that I could set my phone up at home. The employee working with me immediately said he had no problem staying late to make sure everything was working great. Now that's customer service!
Everything was seamlessly swapped over -- I am pleased with T-Mobile thus far -- and further pleased with this location. Do not hesitate to work with this branch. The manager Cassandra and her team will ensure that you will have a pleasant/positive experience!
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