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| - I'm going to start off by saying I never write reviews unless something is so amazing I couldn't believe it, or so terrible I couldn't believe it. This review will be the later, and I apologize because it's going to be lengthy.
We rarely, and I mean rarely, go out to eat, but I had heard such great reviews for DC Steak House so I figured... why not? Let me tell you why not. We make our "necessary reservations" which takes me three times to get through because I am not comfortable just "leaving a message" and assuming it was listened to (not very professional). We get there at our designated time, and the place is practically empty (ok... so we needed reservations why? People were just walking in and sitting down!). The hostess was wearing a see through top that one would wear to a club, shorty shorts, and a boyfriend cartigan and gladiator sandals(how does this scream "upscale"???)
Our waitress was extremely nice, and one reason I feel bad for writing a negative review because she was pleasant... however, after we got our appetizers, things just went downhill. After about 50 minutes, we noticed the people that had come in after us were not only getting their food, but had finished their dinner and were paying before our waitress FINALLY came over and apologized for "putting our order in AFTER her party of 6". Fine. We patiently wait for our food, and once it arrives, we both thanked the heavenly God's because we were starving.
My boyfriend despises a lot of red/pink, but he doesn't mind a little, so he ordered medium-well. I love red/pink, so I ordered medium-rare. He got what is typically a medium-rare steak (some cooked, some red/pink, perfection!) and mine was so rare I could have rolled it up, smashed it down, and threw it on the grill for a nice steak burger. Disgusting. The mushrooms, which I would have typically loved, were so slimy I took one bite and actually started gagging at the table. I had to look for the bathroom in case I were to actually get sick (this has NEVER happened to me).
Needless to say, I was not even going to attempt to eat anything else the rest of the night.
So the waitress comes back, asks how everything is, and we explain the dilemma of the wrongly-cooked steaks. She apologizes and takes mine back to be cooked more and bagged (since I only took 2 bites of my 9 oz filet mignon... I was not about to waste my money). She brings my box over and my boyfriend asks for the manager.
The Manager was a JOKE. I am a young female in business (management), so it pains me to say this, but she was extremely unprofessional, and I am shocked anyone would trust her to take care of "complaints." She kept tilting her head from side to side, blinking constantly, and would stare off into the distance rather than looking at us directly. She would ask questions that made it seem like WE were in the wrong (like: "what size steak did you get? oh, yes, that is a thick steak, so medium-well will be less rare...." as if we know your cooks don't know to leave thicker steaks on for longer... OUR BAD). She attempted 3 times to give us a free dessert (which neither one of us wanted), and once my boyfriend said "we probably will not be back" she disengages and says "that's too bad" and walks off. Color me silly, but wouldn't a professional manager do something other than shrug and walk off one that is said? YOU DON'T LET MONEY WALK OUT OF THE DOOR!!!!!!!!!!! She did comp our appetizer (again our complaint was against our $30 steaks, not our $4 appetizer) which was nice, but seriously ridiculous.
I don't know when these people with great reviews are going, but it is CLEARLY not when this "D-squad" staff is there.
I would NEVER go back. From the other posts I've read on here, I'd say it's safe to avoid if possible.
I've also noticed the manager or gm does not respond to any posts on here... they need to get their head out of the sand and read these reviews and FIX their problems.
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