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| - I came into Discount Tire to have them look into a tire of mine that was sounding weird. I dealt with the person manning the front, Justin. He was nice until he figured out that I didn't have money to spend that day on a repair. My tire hadn't gone flat, but was about to. This was 2 days before payday. He looked over my tire in the parking lot, pointed out where it was starting to bubble (sure sign it's about to blow), and said it needed to be replaced. I told him I didn't get paid for 2 days, could they put the spare on for me and I'd come back on Friday? He refused, citing that my spare was too old. I was almost in tears. I was already missing work to get this taken care of. He said "If you can squeeze out $70, I can put a tire on for you." I said "I don't have $70, right now, or I'd do this in a heartbeat." He didn't acknowledge that at all. So, thankfully, I live around the corner from this location, so I limped home, and tried to put the spare on myself. I had never changed this tire before, but found when I tried to, that one of the lugnuts was stripped just enough that my tire iron wouldn't grip it. I called a buddy and he said he'd put a new tire on his debit card for me, if they'd be willing to do the transaction over the phone. I called this DT location, and spoke with Justin (a different Justin-unbeknownst to me at the time, there are 2 Justin's at this location). I explained the situation, and he said no problem, they can absolutely key a debit card in by hand. I limped back to the location, and when I walked in, Justin (the one I dealt with the first time I came in) said "I figured you'd be back." Uhmm...ok. I said "Hi, I just spoke with you on the phone and you told me it would be ok if a friend of mine paid for a tire for me over the phone with his debit card..." at which point he interrupted me and said "You might have spoken to someone named Justin, but it wasn't me." So, at this point I'm feeling really sh*tty. Like my day wasn't going bad enough, now I've got this guy treating me like I'm a piece of trash. I apologized, and explained the phone call, and the arrangement I made. He said ok, and went to ring up a tire for me. I wrote my friend's name and number down on a piece of paper, and tried to give it to him when he gave me my total, which, somehow jumped from the $70 he quoted me earlier, to $85 now. I was too embarrassed to question it at that point. He refused to take my friend's information, and instead said "I'm going to make this easy on both of us and let you just call him yourself and handle it that way." So, I called my friend, and keyed in the transaction myself. When it was done, he said it would take 45-55 minutes, and to have a seat. At that point, I said "By the way, one of the lugnuts is kind of stripped, can you guys replace it?" and Justin said "No." No explanation why, no reason, just a dismissive "No." I said "Can I ask how come?" and he said "It's a liability issue. We don't replace those." I said "It's not the stem, just the nut." He said "We can't replace that. You'll probably have to go somewhere else, but we'll see." Sooo...feeling more than a little upset about the whole transaction, I went and sat down, and waited. And got kind of stunned. For the next 2 hours, I watched people come in after me, without appointments, and personally saw Justin put their work orders ahead of mine. The people who were buying 2-4 new tires got much better treatment from him. I was livid, angry, and humiliated at this point. I'm a single mom, who just happened to have this happen right before I got paid. I was losing hours at work to get this taken care of, and being treated like I didn't exist, and like my money wasn't as green as anyone else's. Finally, over 2 hours later, when all the other customers that came in AFTER I did were gone, they drove my car into the bay, and replaced my tire. The person who brought me my keys was much, much nicer and friendlier than Justin was. I've been a DT customer since I got my first car over 20 years ago, and I have never been made to feel anything except valued and appreciated. Seriously. I always felt like family. After this treatment, I looked around for reviews to see if anyone else had this experience at this location, and there's a Google review where someone else had a bad experience with Justin, who said pretty much the same thing I did. That Justin rang him up for a higher price than he originally quoted, that he was rude, and the reviewer also referred to Justin as a "typical slimeball, sleazebag salesman". I don't generally resort to name-calling in person, or in reviews, but I have to admit that I wouldn't disagree with that person's opinion. I won't be going back to this location. I'll take my business to the other locations that I've had awesome experiences at.
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