Unlike a lot of these people complaining, I have ALL GOOD THINGS to say about Van! He is absolutely amazing and very nice! I applaud him for not dealing with BS from customers! Some people complain just to get something free out of it! When I first came to Van, like seriously, 3 years ago, he specifically asked me how I wanted my nails. Short? Long? Thin? Thick? Flare? Natural?He is so gentle and unlike other nail salons I had been to, Van has never made me bleed! I feel sooo relaxed when he is doing my nails. If you get your nails done by someone else, and you don't like it, be sincere with Van. He will do what he can to make it better. I only make my appointments with him!