They "fitted" me with skates that are too big, and they don't do returns. I'm now stuck with skates that don't fit, and while they offered to"buy them back", they only do so on a trade-in basis, meaning you have to buy from them again. But they only offered me about 25% of what I paid. My skates have only been used 4 times. They're in pristine condition.
They have the monopoly on the industry in this area, and that's unfortunate. I wish a competitor would set up shop, and teach them a bit about better customer service.
PS: The original fitting was done by one person who said I was size 5.5, which I bought. However, another staff person yesterday said I'm a 5. So there isn't even consistency in their sizing practice. Buyer beware.