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| - I can honestly say that I am a yelper. And I have rarely, if ever, given 5 stars. I feel there is always room for improvement. This is going to be an exception to the rule.
I came home to a situation which involved an elderly lady, 2 dogs and almost 100 degree temperatures in my home. I called several A/C repair people who told me they could not get out to service us until the next day. I was panicked. My elderly mother in-law looked like a fish out of water.
I called American Cooling and Heating. The gentleman who answered the phone was so awesome! He told me they could get someone out to us IMMEDIATELY. He wasn't kidding. Our home is in a weird, caddywampus neighborhood that is very difficult to find as our home is behind security gates. Our guy Tim showed up within 10-15 minutes. Did I mention this was a Monday night, at about 6:30 p.m.? No questions asked, our guy showed up. And he WAS AWESOME!!!
Tim had our equipment replaced and/or fixed within 30 minutes. He was so genuine, honest and super cool to work with. Look, I am a chick who knows nothing about air conditioning parts. Or AC units in general. This guy took the time to explain things to us. Did I mention he is really good looking too? Ladies! I'm just saying! ;)
Here is the kicker part to their service. Our home warranty company refused to cover the repair due to us "not contacting them"... (this is a whole other yelp story in which I will write about that lousy company.) My landlord turned into an ass and said due to the warranty company not covering it, she was not paying for it either. Neither here nor there, this was not American's problem. I called and spoke with the gentlemen I originally spoke with on Monday, in a panic. I did not want them to think we wrote a bum check (which, at that point, it would have been as we thought between the warranty and our land lord, we would be covered). Do you know what the fantastic people at American did? They allowed us to deliver a new check! You have no idea what this meant to us. It was a big chunk of cash we didn't have on hand (not that it wasn't worth every penny).
There are VERY FEW companies with integrity and true customer service any more. American is for sure one of them. I am so grateful for their repair service, their quick and swift ability to offer it, their customer service, and more importantly, their human kindness and willingness to work with us. I will always and forever be thankful and grateful to Scott, Tim and the American Crew. And I am asking they mail me more business cards so I can hand them out to any and all who need air conditioning service. I don't know if they have a social media website, I haven't checked it out yet. But if they don't, I am going to offer my services to set one up for them and man it myself.
THANK YOU AMERICAN. From the bottom of my heart. You saved us from what could have been a life threatening situation to my elderly mother in law, and my two fur babies. I will forever be indebted and so grateful for your awesome services, and your incredible kindness.
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