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  • Worst customer service experience ever. Very shady group of people. The techs were argumentive and not willing to assist at all (at least the two guys that I kept dealing with). I went in for an eye exam and a contact fitting. They only allowed me to try on one pair of contacts which was very expensive and uncomfortable and when I asked to try out something else they told me that I couldn't. They only pushed the expensive pairs of contacts. The worst part was when I went to leave, the technician, Robert, said it would be over $100 dollars! When I asked what was this money for, my insurance covers the exam, he told me it was for the contacts I just ordered. I don't know how he jumped from me saying I didn't like the pair to me ordering a year supply!!! Luckily, he cancelled the order. The entire process of trying on different contacts and then getting my prescription number was a horrible experience. I received push back on every phone call Robert even argued with me and belittled me on the phone instead of answering my questions. Each time I called (because they never called back when they said they would), the new person I spoke to said there were no notes or mention about my phone call and request. Don't waste your time with these clowns and go to a more sophisticated optical center where they treat you with respect.
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