I'm not quite sure why the reviews for Dr Cotton are bad - they must be old or people are crazy. Seriously she's great - so nice, thorough, and comforting. She has updated equipment and is very knowledgable. I see some bad reviews about her office staff - they must've been replaced because her front desk girls are great! I can't count how many times they've gone out of their way to be helpful. I'll probably add another review once my daughters lip tie procedure is complete, but for now, she definitely gets 5 stars!