In the interest of time, you'll be much better off if you just book somewhere else. This hotel is a mess from a check-in desk and customer service perspective.
Sure you can stay here if you are at a work convention and it won't be the end of the world but if you are looking for a relaxing time or a fun time or a romantic time or a girls weekend or a bachelor party or a family reunion... then you are definitely better off staying somewhere else.
Bottom line: Don't stay for vacation and only stay here if you have to a mandatory work convention on the premises.