1/27/2016
I was having problems with my left kidney. It got infected and was very painful. Because of the situation I developed a MRSA like strain of bacteria and was NOT supposed to be near the public. Dr. told me drive-thru was safe. I was in extreme pain and needed to fill pain meds. I had to fill script since it was narcotics. I turned in my script-one 1/2 hour wait! I came back in one and 1/2 hours-still in more pain. script not filled! no one was behind me in line. I said I would sit and wait there. HOW LONG COULD IT TAKE TO COUNT OUT 42 PILLS??? Instead of filling script they told me to pull around to front and come in to get meds. I told them it was not the best plan. They told me I could move, come around to front or THEY WOULD CALL THE POLICE FOR BLOCKING THE DRIVE-THRU! no one was behind me!! My other choices were: I could pull out of drive-thru (no one still behind me)and return to line in 15 minutes, or they would give my script back and I could go elsewhere. Almost in tears, I went to front of store. THEY MADE ME WAIT 20 MORE MINUTES INSIDE, EVEN THOUGH THEY HAD FILLED THE SCRIPT!!! The "manager on duty" Dawn told me it was a corporate problem, not hers. She gave me the corporate number. I called them right there. I made them stay on the line until Brian (total jerk!) gave me script. It has been a whole week and "corporate" still hasn't called me back, even though I called twice. The store manager, Stephanie, didn't even bother to call. (Trista, pharm mgr did call). CVS CHOSE TO EXPOSE EVERYONE IN THE STORE TO AN INFECTIOUS DISEASE, not to mention jerking me around. CALL THE POLICE??? REALLY??? I am a law abiding citizen that was in pain and needed help. Is this the way the handle customers?? When I feel better will be seeking new pharmacy.