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  • This is my neighbourhood second cup and I love their drinks. However the servers are arrogant and rude. There is one in particular who never smiles, makes it look as if you are ruining her day and never ever had said thank you - in fact I am the one saying that at every stage of the transaction. On one memorable visit she insisted I did not have enough points to redeem for a drink and kept asking for proof - which was right there on my app!!!! I would go here more often if I didn't think she'd be there. Went back to Second Cup today still same poor service such a shame that the servers can't bring it upon themselves to even make eye contact, let alone smile or say thank you. Utterly miserable- what kind of customer training is given? I'm going to try the Timothy's instead next time.
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