Went to EOS this morning to switch my membership to Silver&Fit which is an insurance benefit new to me this year. Was told that they don't do this at the club an was given a number to call. ABC Financial. Got a robot who couldn't understand my phone number. Finally got a real person, Jennifer who was very nice. She explained that I have to give 30 days notice of cancellation PLUS a cancellation fee of $15 and then reapply in order to switch. I will not be able to make use of these free benefits until March 1st. I fell this is a very poor policy and makes me wonder if this gym wants to discourage seniors from using their facilities.