Well, I don't have much to say about this company because they never showed up. Its about an hour and a half over time and haven't heard back from no technician or support team. The techs name is Kai Jones according to the email. I couldn't recommend this company since I never heard from them and as they never showed up. Sorry I can't provide much more information. I'll just try another company.
Update* A new technician showed up the next morning after the company contacted me that their technician for the night never answered their calls either. Thank you for repairing my screen on schedule and fast. Recommended you to a friend the next day.