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| - WELL..... I have let this "cool off" for more then a month so as to not write from anger or disappointment. For those that are looking into this school, you must already have an idea of the price$$$. Wanting to attend this school for more then 20 years, my Bride gave this to me as a birthday gift. We found these "so called Gift Certificates" on EBAY. They were roughly 1/3 off retail price. "IF I WOULD HAVE ANY IDEA HOW COMPLICATED THIS WAS GOING TO GET, I'D GLADLY!!!! PAID RETAIL...... When I called to book a seat at the Bondurant School I was transferred to the Sales Dept. I FULLY explained that I was going to purchase tickets online. I wanted to ensure the "GIFT CERTIFICATES" were in fact authentic. I was told the were current and valid. I asked to reserve a seat in an upcoming class then. I EVEN OFFERED to use a credit card to hold the seat. I was told that "it wouldn't be a problem to reserve the class seat". I then asked for a recommendation for local lodging. I was told "WE ARE RUNNING A SPECIAL LODGING DEAL". Those that attended this class were to have the Hotel rooms comp'd. Great I thought.....Until the following week. I called and got the same person on the phone to ask a different question regarding the class when I was told "Oh there is a problem". I asked about what? This person explained 2 separate issues, first another sales person had sold the last seat for the class that I had already made all the travel arrangements for. Second was that the Hotel WAS NOT to be included in the price due to the "gift certificates", this is when I was informed that "they are gift certificates, we don't make any money on them!!"
I was not happy, as stated, I tried to secure the class seat with a credit card the week prior to making travel arrangements. I was told that the person would "try and figure out a way to fix it." I canceled all travel and was contacted it a few days by the sales person. I was told that I was going to be able to attend the scheduled date AND upgraded to a Corvette! The main reason for pulling the trigger on the class was because I has recently bought a 2011 Camaro SS and wanted to drive that car. I made that clear from the first contact regarding scheduling a class seat.
There is more but frankly I don't feel like going back over all of it..... After not being able to offer ANYTHING to compensate me for ALL OF THEIR ERRORS, I decided to confront the General Sales Manager with a copy of all electronic correspondence regarding ALL of the issues from the beginning. In the middle of the main entrance of the facility AND IN FRONT OF AN EMPLOYEE I was told "I'm not getting into a battle of emails." Then slammed the door as they left, leaving me to answer to the employee When stated " What Just Happened??" I explained that the sales manager was busy.... After gaining my composure, I went and found the same person and asked to see Mr. Bondurant. I was told that he was not on the property and would not return for the day. I TOLD this person I would be expecting a phone call from Mr. Bondurant ASAP due to the flight I had reserved for home I could not wait.
"WAIT FOR IT...." The next day I receive a phone call from the legend Bob Bondurant, the first words from his mouth were "I'M PRETTY PISSED OFF RIGHT NOW," I WAS FLOORED TO SAY THE LEAST...... After several different people chimed in on the speaker phone, I just gave in. After spending thousands of dollars and going to a "Bucket List Item", I had no come back for a person I had looked up to for decades. I had upset Him... Well the dust has settled and I thought it was time to speak my own opinion to this tragedy. THERE IS SO MUCH MORE TO THIS EVENT THAT I HAVE NOT LISTED. The irony to this whole thing is that due to my job I attend MANY events that the Bondurant's do as well. I look foreword to seeing them very soon.
Cheers,
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