I called Grace to come out and do a simple showerhead repair. After scheduling for the next day, the plumber didn't show up until I called several times based on their original confirmation. Plumbers shows up around 9PM for 5 minutes and realizes he doesn't have the right part. Says he will talk to dispatch and come back the next day with the right part. Meanwhile, he takes my broken part to ensure he gets the right items at the hardware store. I wait all the next day, calling several times with no response. Finally, I talk to someone who says he will contact the plumber directly and call me right back, NO RESPONSE. I call Saturday with a very pissed off demeanor. I would have cancelled the appointment right then and there but the plumber had taken my part and I needed it to ensure I got the right items. The plumber finally calls me mid day Saturday and informs me that he found the right part, but used it on another job, the day before. Now he has no part and has to wait until Monday to get it. Then he denied taking my broken part.
Needless to say after several strongly word phone calls and persistence on my part, the job was finished. Will never use these clowns again.