The man who did my pedicure was focused on talking to another woman in the salon and proceeded to rub my heel raw, causing a lot of pain and some blood.
I'm also pretty positive that he made a racist comment about black people, to the woman next to me. Completely unacceptable.
I don't believe that this sort of service is characteristic of this salon, but I can guarantee that I will not financially support an establishment that is tolerant of racist customer service. Perhaps I misunderstood his comment, but I think I would be lying to myself if I convinced myself that it wasn't actually a racist comment.
EDIT: after calling the salon on the phone the next day and speaking to a manager, I was reimbursed for the pedicure I received. Much appreciated.