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  • This rating is for online ordering pick up. I have ordered online a few times. We love Pei Wei but this location is awful. I ordered Friday, was given a 12:30 pick up time. I arrived and it was very busy, to be expected, I paid for my meals at 12:24. The guy who took my payment turned around and went to answer phones immediately. I noticed a few bags sitting on the counter ready for pick up, assumed mine was not ready since he didn't turn around, pick up a bag and give it to me. So I sat down next to the lady that was in front of me, she too was given a 12:30 pick up time. As we sat there watching tons of people walk in pay for their pick up and leave. The guy who took our payments was still on the phones, another guy from the front cash register had slid over to help the numerous people in line to pay and pick up. After chit chatting with the other lady I decided I was done waiting, it was now 12:43pm. After flagging down the guy who originally took my payment I asked him if they were far behind on orders as mine was to be ready at 12:30. He said, oh let me check on it. He turned around to the bags that have been sitting there since I had walked in at 12:24 and said here you go. I asked him why our bags have been sitting there since we walked in and why I had to wait 25 minutes for my food that was sitting on the counter since I walked in. He said, sorry I was busy on the phones. REALLY... UNBELIEVABLE! I told him it was ridiculous and the manager needs to fix this. He shook his head, smiled and walked away. WOW! I looked on the receipt stapled to my bag, the receipt that tells you when the food was bagged and ready for pick up, 12:18! Horrible service. I think I will continue to use another location for my husband's Pei Wei cravings. Too bad, this location is so convenient but so not worth it!
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