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  • Since I rushed here straight after work I didn't have a good chance to really gauge the new location but it doesn't appear to have any of the usual friendly staff members from the old Darrow Rd. store. At the old store, I was always greeted by the cashier or asked if I needed assistance but not at this location. I'm lucky I got a "hello" at the register. Maybe they're still working out the kinks but management should have cleaned house when they had the chance instead of hiring some young kid who talked over the customers and started dancing to Backstreet Boys while I was attempting to just get out of there quickly. The store itself was a disappointment, it appears smaller and not as organized...but the reptile lights are cheaper than before so that's always a plus! I'm not saying I wouldn't give this place another chance, I'm just not in a hurry to do so. They also know longer had the bulletin board for lost pets or pet services/adoptions. And I didn't see any pets at all- just supplies; no fish, birds, hamsters which I was really surprised not to see. I'm actually against buying any type of bird from pet shops due to the harmful conditions they're often kept in,etc... but it just seems odd to be a pet shop with no pets.
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