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  • Terrible Service We have a 2yr old gas stove from GE, Profile series and the electronic board stopped working in December, right before Christmas, so no oven. In addition, our gas ignitors never worked properly. After we were passed around a bit, GE acknowledged that they would cover the cost to fix our 2 issues. We were sent to Elite Appliances to schedule and appointment. An appointment was scheduled, the part was ordered and when the technician came, he told us that we just had a disconnected wire, we insisted that he replace the whole board bc we had a feeling it wasn't just the wire (we did a lot of reading up on our particular model after it broke), but the tech insisted it was fixed. We asked about the ignitors since they were part of the service call and he replaced those. One week later, the board stopped working again. Another service call to Elite Appliances was placed for the electronic board to be fixed. A tech came back, but had the wrong electronic board and said he'd come back with the correct one. We mentioned to the tech that our ignitors were still not working properly. He checked the back of our stove and said our ignitors weren't working b/c rats chewed the wires. They closed our file and left us a voicemail that they were not going to replace the electronic board which was the main reason for the call in the first place. It is now March and not only do we still not have an oven, but our ignitors are still glitchy and the Elite Appliances tech left the screws out of our stove electronic board telling us he'd be back with the correct one, giving us false hope. Judging by all the bad reviews, maybe brand name appliance companies need to stop sending their customers to Elite Appliances for service calls. The only this this company is doing is giving the appliance a negative association.
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