Honestly, some of the negative reviews must come from people who are ignorant to math. It's true they charge for all the extras such as, drinks, chips, pillow, blanket and check in bags. My suggestions to those not good at math: Get a calculator and add the charges and total it up. Still UNDISPUTED L O W E S T of the LOWEST fares out there by a long shot. You STILL come out on top in terms of savings. If you want luxury, get your complaining asses on Virgin or any other airlines, but expect to pay a hella hella lot more $$$$. My only complaint, calling customer service sucks. They need help in this department.Spirit Airlines strictly for those who want to take advantage of the ONLY airline that you can fly behind Walmart cheap!!!