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| - I have to say, I really debated on how many stars to give this particular location, but have decided to settle on three.
Let me start off by saying I love eating at Buffalo Wild Wings, especially this location, but the service I received a few months ago still has me fuming.
When my fiancé and I arrived, we were seated almost immediately. Considering it was a weekend, I was pleasantly surprised. We chose to sit on the patio.
We sat down and were soon greeted by our server. He took our drink orders and when he returned, we were ready to order our food. After placing our order, we waited for about ten or fifteen minutes. Considering we live in Arizona, it is natural to drink a lot of fluids and in within that ten or fifteen minutes, my fiancé had finished his drink. When our food was ready, it was delivered to our table by one of the hostesses and my fiancé asked her for a refill. She politely said yes. While she was away getting his refill, I realized we didn't have any silverware, and so when she returned I asked if we could get some. She looked at the empty glass on the table, didn't take it, said "Oh yeah" and walked away. (Now I know all we ordered were boneless wings and celery, but due to a horrible experience at the dentist, I am unable to bite down on my front teeth; therefore, I require a fork.) After my fiancé had finished his eighth wing, and I had not had one, he left the table to get some silverware as the young girl we had asked had obviously forgot. Because he is a lot more understanding than I, he decided not to confront her and returned with some silverware and asked me to drop it.
I was still fuming. We finished our meal and in the time we had received our food and finished, our server only walked by our table one time, not to refill our drinks, not to ask us how our food was, but instead to say "I can't believe they forgot the silverware!" In the words of my fiancé (who asked me to drop it) "Good cover." Obviously word gets around fast....and through the whole ordeal, I also needed a refill, which I never got. Please think, when was the last time you ate a a restaurant and DIDN'T get a refill...that's what I call sh*ty service. Anyways, my fiancé still gave a 15% tip. Clearly he is more understanding than I.
...and that's how no silverware, no refill and no "how is your meal" gets Buffalo Wild Wings at Happy Valley Road a not so great review.
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