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  • My son needed his RAV4 detailed as he was putting it up for sale and wanted it really clean. I called Jacksons Car Wash and told them what needed to done and did they have the time to do it that day. Eric said if I got it there in the 30 minutes they could get it done but would need it for 4.5 hours. I took it over and met Eric and Bryan, a Detail Manager. Eric sold me on the Premium Detail to be sure every area was cleaned. I asked for a call back 20-30 prior to it being done so I could arrange a ride. I never got that call. My son and I drove over because they were closing in 15 minutes. On the way I got a call saying they just finished. My son lifted the deck lid and it hadn't been touched. It was filthy. We found a few other issues which the detailer worked on but they were closing. After getting it home my son found the sunroof window hadn't been cleaned, there were whole bugs in the front grate, the cup holder was dirty and not all of the windows had been cleaned. There was dog hair still in the car. It took him an hour to clean. I called the next day and spoke to Jordan, a Detail Manager. He apologized over and over. He said to bring it back and they would work on it but my son had cleaned it and it was up for sale. I said I was talked into paid $200 for $100 car wash. He said they wouldn't give a refund and I said what will you do and he said nothing. They had 15 cars and 2 new detailers that day. I told him not my problem and I shouldn't have been told they could do it if they were only able to do a mediocre job. Not a way to do business. I will never use them again.
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