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  • Unfortunately I can no longer recommend this gym based on the way they handled my cancelation. I loved the gym for its ease of access and the fact that it was never too busy that I couldn't get to the free weights or bench. The equipment isn't state of the art, but I don't need that. I never did classes so I can't comment on that. The tanning is basic but it gets the job done and is cheap. The reason why I can no longer recommend them is the fact that I had called in July about canceling my membership since I moved to California. The guy who I believed to be the owner said I would have to send in a copy of my lease to cancel it. Ok, fine. Well, I called two months later to officially cancel as I just had not had time to get a copy of my lease and send it in, to find out that I actually could have canceled as early as June with no extra requirement since that was when my contract had actually expired. So I then asked if it could be effective immediately, and the representative said no, that I have to pay an additional month since I did not give 30 days notice. At this point I am fuming and explained how I had called back in July to no avail, but she did not care. She said I can't do anything about it. Mind you, this is an independently owned facility. They are more than able to fix things on their own. I'm not upset about the extra $25 that I paid, so much as the inconsistency with customer service and the fact that the previous representative told me false information without any qualms about it. What else will they not tell you the full story about?
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