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  • I stopped by the mall on my way to Calgary. I had visited and purchased from this establishment many times, even when it was located in a small house in Inglewood, Calgary. This time however was going to be my last visit! On this visit I had purchased a fragile glass light shade and a heavy chalkware pear string holder. As I was paying for the items the staff was wrapping the items and gave me the bag after I had paid for the transaction. When I arrived home and brought the bag into the house it lightly swung from the weight of the chalkware and bumped into the door frame as I unlocked the door. When I checked the items the shade was broken. It was wrapped in a thin sheet of paper and that was it...then placed in the same bag as the heavy chalkware also wrapped in a thin piece of paper. Of course I was upset this had happened but I couldn't help but feel that if the items, especially the shade was wrapped in bubble wrap it would have been safe. I figured I would call the store and ask why it wasn't wrapped in bubble wrap. When I called I asked to speak to the manager. A woman came on the phone and I explained what happened and asked about the bubble wrap. She said they never use it but felt bad and offered a store gift certificate. I never asked for one and I was shocked and thought how nice that was. WRONG! I gave her my name and headed back to Airdrie. When I got to the store the employee recognized me and went to get the manager or so I thought. It ended up that the woman I had talked to was not the manager and that's when it got ugly...fast! The manager was there and she flew into a rage that they are not responsible for items when they leave the store and that if I wanted bubble wrap I should have asked for it! She was loud, obnoxious and rude about the whole thing! I was so shocked I told her to forget about the gift certificate when she brought it up, but no, she had to go on and on! The lady had completely lost it! I left vowing to never shop there again! I never asked for the gift certificate, it was offered. And I certainly didn't expect to be treated like that! I will never go there again. At the very least she should have called me back to rescind the gift certificate and save me a trip back to Airdrie but I guess it was better to humiliate me in public. Never again
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