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| - I will never do business with, or recommend anyone else do business with Luther Falls Custom Kitchens in Champaign. This was one of the biggest mistakes I have ever made, their mistakes cost me considerable time and money. It began when my contractor discovered they hadn't sent all the pieces needed for installation, when the pieces were then ordered Luther Falls ordered the wrong color because Deanna forgot the cabinet came in more than one shade of white, so the pieces had to be re-ordered. After the installation was finally done and my appliances arrived I found out that the cabinet above the refrigerator was 15" and needed to be 12". I checked the plans and measurements that Luther Falls had done and discovered that they had indeed ordered the wrong cabinet. I immediately contacted them and they said they would order another cabinet but it would take 2-3 weeks. After 3 weeks passed I contacted them and was told the cabinet was on the truck for delivery, when I went to pick it up I was told it was not actually on the truck and that it had been misplaced. I was told another one would be ordered and that it would take another 3 weeks. When it hadn't arrived after another 3 weeks I called them the following Monday and was told they would contact the manufacturer and call me back. When my phone call wasn't returned I called them later in the day and was placed on hold, only to find out that when they called the manufacturer earlier they were put on hold, gave up after 5 minutes and then forgot to try again until I called later in the afternoon. I was then told that the person they needed to speak with was gone for the day and they would find out first thing Tuesday morning and let me know. When I didn't get a call Tuesday morning I called Luther Falls and was told Deanna had left early. I called every day for a week, at least once a day and never got a call back from Deanna. I sent her an email expressing my frustration and finally got a response via email that the cabinet would not be delivered for another 2-3 weeks. I honestly don't believe they ever called or followed through the first two times they claimed to have placed the order. I went the day I got the email response and again expressed my frustration with them for delaying my kitchen for two months and my frustration with not being able to place my refrigerator in that time. I was told that I could just move it out of the way, it's a damn refrigerator and I have new floors, I told her I wasn't moving it around until I had the cabinet! I also explained that their mistake meant I would have to pay someone to hang the replacement cabinet replace the trim and that I thought that cost should be their responsibility since they screwed up the order and delayed the kitchen for so long. I was told it was not their responsibility and that they don't cover installation, they wouldn't offer any refund, and that there was nothing they were willing to do. I am not sure I have ever dealt with people so incompetent or inconsiderate. Don't make the mistake I made, go somewhere else for your kitchen remodeling needs.
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