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  • Purchasing a home from Wilson Parker Homes was one of the worst experiences of my life. My Phoenix Sales Representative was abrasive, pushy and incompetent. She failed to execute, deliver and respond to timely documents, emails and phone calls. During closing time, WPH was significantly behind their construction schedule (which I imagine is somewhat common with new home builders anyway). We addressed this concern with our Sales Representative, Title Company and (their preferred) lender. Between the communication of those three parties, it became blatantly obvious that they were "all in bed" together. I quickly felt that no one was no one on the consumer's side. WPH was so maniacally obsessed on making their end of month close of escrow date that we received a rude phone call from their Phoenix Division president, confirming (and almost threatening) we close on time. After adhering to WPH's request (given I had no choice), I've since closed escrow (on time). Unfortunately, I have an incomplete constructed home with promises of completion in the new few weeks (in the middle of moving my family into this home). Most importantly, I was given one lasting impression: my sales representative neglected to appear at my closing/recording. Given my COE was end of month and on her days off, she was not present to even give me a congratulations. My observation as a sales and customer service manager in profession, was that this was completely unacceptable! I was finally greeted with my keys four days after recording/funding/closing by a construction manager. This was probably the only positive experience I've received during the whole process. In conclusion, I want to ensure that future buyers and current customers are aware of my experience. I trust that future and current consumers make the best decision and voice their experiences. I hope that Wilson Parker Homes makes a conscious effort to put the consumer first (rather than their sales quotas).
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