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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • It had a really good chance. I swear it did. We showed up to our cabana reservation at the main pool entrance immediately met with a "sorry maam our pool is closed" without a question for what I was looking for. There were clearly guests enjoying the cabanas, but I was not asked that. I found out the magic word was "CABANA." OK, so I make it to a very nice private little cabana area that was very nicely laid out with a covered area complete with a TV, complementary water/coconut water, and four lounge chairs. There is a smaller but adequate private lunge pool that is actually a lot bigger and nicer than it appears in reviews or photos. Our server Stephanie was fantastic and attentive. We got some pretty exorbitantly priced bar food and a yummy pitcher of drinks. Of course I expected the food & drink to be over priced, and it was pretty average at best. We were enjoying the hell out of it, and actually really having a great time, until we were told the cabana area, along with the rest of the pool that had already closed, would be closing 2 hours early. Earlier in the day, they had told us that if they were going to close, the cabanas would be completely if not significantly discounted. This was not the case. We had a small discount which to be fair to them did add up to the "lost time" of only 2 hours. But they did go back on their word and were unwilling to be flexible with any other comps, including entry to a neighboring hotel's pool. I realize the reason they closed was not anyone's fault-it was very windy, supposedly a safety risk, I am not faulting anyone there, but the prompt closing was not pleasant for our day and should have been compensated as such by the management. This is supposed to be an upcoming high end resort in a high end city of luxury, and there were about 5 total cabanas inhabited (of like 20), it wouldn't have been a stretch to comp everyone and/or offer a cabana credit for a following day.
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