My friend and I walked in at 10pm... not many people were in the restaurant, however instead of someone welcoming us in and then sitting us, we waited and waited... Then finally after I'd say 6-7 mins and the servers were done talking to each other gossiping, one walked over and greeted us and sat us at a booth. Then we sat for almost 10 mins waiting and talking and then our server came over and said, would you like a drink and we ordered 1 coke and 1 coke zero. She repeated our drink orders and walked away.
She came back almost another 10 mins and asked us if we were ready to order our meals. My friend ordered a foot long with only ketchup and fries with a garden salad and Italian dressing. I ordered a chili 3 way (spaghetti with chili sauce) and seasoned Parmesan cheese and herb fries with a garden salad and french dressing. Once again she repeated the order and then was like "did you want fries with your order"? she looked at us as like I'm dumb can you help me?, left and we sat there talking.
We waited for 15-20 mins and not one thing was brought out. Our server was in the kitchen then walking around before returning to the serving station to grab our orders. We saw no salad but our meals already to go to our table. She came out to bring our order and my friend says wait a minute thought we were suppose to get our salads first. She responded oh i think i saw one, but reluctantly walked back and finally brought out our salad and switched our ordered salad. She asked would you like another coke to my friend and he replied not right now.
We ended up eating our entrees first before our salads. then we waited and waited for our server to come back but apparently she vanished off the face of steak and shake. she was serving another couple across the booth we were in and we over heard her apologizing to them for some reason.
She finally came back some time later and brought our bill and she asked would you like another drink and you had a coke right? We finished eating and paid our bill and the lady was politely nice.
If you want to eat at steak and shake go to the streetsboro steak and shake not here unless you want to starve or have your order messed up or wait till you are old, then come here.