Called the parts department at Carter Powersports at 9:05 AM.
I asked if they had a particular part.
After being put on hold they came back and said they had it.
I drove across town to get it.. showed up at 10:00 AM
When I arrived and went to the parts department they said they do not carry the part in stock and would have to order it.
So, yeah.. I won't be attempting to deal with these people again.
btw, "Powersports" is two words.