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  • I am BEYOND upset over the service that I received upon booking a hotel reservation at this hotel! When I reserved the room, I was told over the phone that the price would be $143.99 by Caroline. When I checked my bank account, I was actually charged $203.29. Confused, I called the reservation desk back and Caroline advised that she would have to transfer me to the front counter in order to be assisted. After 6 minutes of waiting on hold, she advised that no one was available to take my call. She offered to take down my information and call me back at a later time. When she called me back about thirty minutes later, she explained that she did not know the reason for the $203.29 charge on my account, but that the full dollar amount would be refunded. Great! But! She forgot to mention that in addition to the initial charge of $203.29, she would be charging me the ACTUAL amount of the room plus taxes in fees which turned out to be AN ADDITIONAL $162.71. That means, all together my account has been debited a grand total of $366. Do I have a refund? Nope. Could I speak to a manager about it? Absolutely not! Instead, they transferred to me to her voicemail and assured me that I would receive a response this evening. What ACTUALLY happened is that I ended up calling thirty minutes later (I got Caroline back on the phone who TRANSFERRED me to the front desk) only to be told that that SHE LEFT FOR THE DAY. Seriously? The confirmation email LITERALLY says: "Luxury shines at Aliante, and we look forward to giving you an experience that's brighter than ever. If there is anything you need, please don't hesitate to ask." Cheers to hoping the manager ACTUALLY calls me back tomorrow to give me an, "experience brighter than ever". I doubt it.
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