I had been to The Lamp Place several times over the years & had repairs done and purchased shades as well as accessories. However, had an awful experience this past Sat. - both sales people totally disrespectful (not a 'hello' - 'how can I help' - not even a smile') It seemed that it was an inconvenience that I had stepped in. Beyond disappointed - so was the rest of the group I was with. Embarrassed that I had recommended The Lamp Place so highly. They were beyond rude.