Dear friends invited me to tea...I tried to talk them out of Kimberly Ann's because of the negative reviews, but they wouldn't listen.
Sadly, I'm here to report that not much has changed at Kimberly Ann's and the low rating is still well deserved.
Sandwich fillings were tasty, but the dried out bread ruined the experience (honestly, it was as if they made all the sandwiches before they opened and just left them sit on the counter, ewww). The treats were beautiful, but tiny, and for my personal taste way too sweet (though I'll acknowledge that I prefer to taste the cake not sugar, but I believe I'm in the minority).
Staff was indifferent, owner was there and snippy to employees and condescending to guests.
Biggest change...and rather ironic.....apparently they're looking to sell the place! So...IF someone is foolish enough to buy somewhere with such a poor reputation, at least there is a chance that vast improvements would come. As for me.....until I see a lot of positive reviews for a new owner....I'll not be coming back even if friends insist they want to go there. I'll bow out rather than endure it again.