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| - Don't get me wrong, I love the food at LJ's. It reminds me of going to my Auntie's holiday parties when everything is served family style with the flavors of home. I love the food here so much that I had my big birthday dinner here a couple years ago. (Which honestly even then the service was subpar)
But like many, MANY of the low star reviews here, my main gripe is with the service. Like HOLY CRAP is the service terrible. I'm super patient when it comes to food. I understand making something from scratch takes time, but when cooking and serving food is LITERALLY YOUR BUSINESS, you need to take some pointers from the multitude of negative reviews regarding it.
This one particular visit I not only experienced bad service, I watched it happen to other tables!
First off, it was only me and my bf having dinner, TWO OF US. We were seated immediately (by an employee or family member that was at the table next to us with her high school friends?), but that was the last thing that was timely.
After our order was finally taken about 15 minutes into our visit, it took another 15 to get a Calamansi juice, after we called the server over to remind her... and that was the last contact I had with ANY server until I finally said something AN HOUR AFTER ORDERING OUR FOOD. There were no refill offers, no check ins, no apologies, until AFTER I got visually upset. This is unacceptable.
The family across from us received their food in 10-15minute spurts and also had to keep asking about their dishes. The table next to them was even worse! Their Halo Halo was sent to them before they received ANY OF THEIR HOT FOOD. You literally brought out their FROZEN DESSERT FIRST. I mean, isn't that embarrassing?! Letting their Halo Halo melt before they even get to have their hot food?
Needless to say, unless I see some improved reviews on here, I doubt I'll be coming back for my Filipino food fix. At the speed of your service I could literally drive to the market, go shopping, and cook my own meal before I'd get my food from you. It really hurts me to write this because your food is great, but I need to be honest. I'll just take the extra few minutes to drive to Fiesta.
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