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  • Food taste: 2 Time to receive food: 3 Customer Service: - 5 (yes, that's a negative) Cleanliness: 3 Accuracy of order: 0 Liked that the screen is easier to read. Nice printed menus too. Purchased a Groupon (4 burgers 4 sides) gave our orders (one burger and side to go) and was charged $26 and change. I'll take credit for signing and paying albeit confused, my mistake. Apparently lady assumed I only purchased a Groupon for (2 burgers and 2 sides). I pointed that out, she (lady 1) needed help and the lady (lady 2) who helped only asked the cash registrar for an explanation, not me. No sorry no nothing. Immediate refund of $21 no questions asked. I asked why it was only $21 not $26 and change, a brief and now obviously fake glance at the screen and I was told registrar was right not me. Lady 2 walks to the back and cancels 2 burgers and 2 sides. I patiently wait cause I understood the kitchen was busy and there was a line. I explained we needed 4 burgers and 4 fries again, no apologies for their own confusion and mistakes. Lady 2 just says the whole order needs to be cancelled and redone, again no apologies, didn't even offer to help further, just stayed in the kitchen. Lady 1 put in an order for the other 2 burgers and 2 fries (one to go) offered me 2 free drinks which I declined. Guess what came to our table. Yep, 2 burgers and 2 fries (you know, the one pair that was to go). Explained to the server that we ordered 4, again no apologies, checks with the lady 1 at the register and shortly brings our order to us. Fries tasted like fries anywhere else, crispy, plain. Nothing special like before. Burgers were bland, both my husband and son said burgers were 'ok, not really tasty like last time.' As we're eating, I notice lady 2 walking and chatting to other patrons. She stop by our table to make amends? Why of course not. She looked at us though, and walked away. Last week I told my sisters to eat here. Just sent a message on group chat telling them not to waste their time. Few weeks ago told my coworkers to stop by here when they're in the neighborhood, I'll tell them about this visit on Monday. My advice to management: Tell staff to read, slow down, listen and understand how important customer service is. Advice to Yelpers: Smash Burger or In N Out. Taste hasn't changed, service much better. If in Vegas, Wahlburgers.
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