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| - I think today marks one of the more embarrassing moments of my life. I go into Famous Footwear for most of my shoes because they always have my favorite black wedges on sale, especially this time of year.. that I always have to wear for work. Today when I walked in, within seconds I was interrupted by the Manager, Silvia, @ the S. Eastern & Silverado Ranch Location. She followed me back to where I was going to look at made several remarks about what shoes I had tried on last week (which was false) and in a size 7 but I needed a 7.5 (I wear a 5.5 or 6) So i eventually asked her to leave me alone (with some attitude because I felt she was being rude) while I shop because I didn't need help. She constantly would come up to me in the 10 minutes I was there and I got frustrated and kept walking away. She then walked up to me and started shouting that I needed to leave ASAP and if not she could call the cops. Very confused, I asked why and assured her that she should call the cops, as I would like to file a report.
Once the cops arrived she told them that I steal from her all the time. Long story short, and now having to involve corporate, cops, etc. She handed their theft protocol incorrectly and also has mistaken me for someone else who I guess has been stealing in the past. I mean, I'm sure there are a ton of PLATINUM BLONDE, Louis Vuitton CARRYING , BUSTY woman in Las Vegas (THE BASIC LOOK HERE).... but the issue is that this woman embarrassed me when she has not shown me any proof that I stole. I hope that corporate will be able to "find the footage" of the woman who steals and that this woman could just apologize for her inadequate knowledge and the embarrassment she caused a loyal customer.
THREE HOURS LATER, I have all the complaints made.. but I still am upset that someone thinks that truly in their heart that I have taken away from their business, when I actually support it often.
I just hope no one else has to go through this awful experience and she can be better trained with how to use manners, and professional protocol for when there is a theft issue in the store.. as I KNOW that yelling at me and asking me to leave without proper evidence is not allowed in any company I have ever work for.
This was discrimination and I really hope to see the tapes that prove it isn't me. I also hope this reaches others for the company to see how to better represent the name.
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