The ease of using this company was awesome! I used them through Chapel of the Flowers for my wedding. However, when the woman that did my hair started, I gave her 2 pictures to go off of. Pretty easy hairstyle; half up. Her first attempt looked nothing like the picture. It was slicked back on top and I wanted more of a swoopy style with braids on the sides. She tried again and it still looked like a mess. The third try she got close but it looked like I just threw it up quick myself. By then I didn't care anymore. What saved this review was the make up. The man was so kind and was speedy and did a great job. I loved how he could keep a conversation throughout the process and asked me a lot about myself and my make up style. My make up looked amazing. All in all great company, I just with the girl paid more attention to my wants and likes instead of giving me the opposite.