The first time we went to this particular location. They sold me a promotional item. So, I paid the extra charge and the team member even confirmed the order on the speaker and at the booth. I thought "wow, they really want to be accurate." Well, we got home and the item they sold me on was NOT there. I went back and got it and just thought "it happens." Now, we went a second time, and this time they also did NOT put the items we ordered in the bag. Once, okay. Twice on two totally different days and weeks apart? That says something about the business.