Referred here for a quick fix of a window off track. The guy said 30 minutes. Been here over an hour. Ready to back my car out. Brought in my Cadillac and these people have no clue how to remove the door panel, they have broken 3 white clasps already and don't have the parts to fix it but said they can get the window up and put "a stick in it to hold it up until it can be taken to the dealer to get fixed." Seriously, you should have said that before you went breaking things making my prolem worse. Not very friendly. Not considerate. Did not handle my car with care. It is a beautiful Cadillac not a hooptie. Not satisfied. Very unhappy. Made excuses for parts they broke and said I don't need them. This is totally unacceptable. I would recommend you never bring your vehicle here! I had to ask technician not to smoke in my vehicle. He keeps going inside to look up how to remove the door panel and then will walk away and work on someone else's car. He should've never quoted 30 minutes and should've said that they were not equipped or knowledgeable on how to fix my issue. If I wanted things broken I could've ripped the door cover off myself. MANAGER HAS AN I DON'T CARE ATTITUDE. OWNET TONY SAID WITH A VERY NASTY ATTOTUDE HE CAN PUT THE WINDOW BACK DOWN. MY CAR IS WORSE NOW. STAY AWAY IF YOU VALUE YOUR CAR!!!