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| - Enterprise always comes through, even if they don't get it right the first time. My rental car gave me some problems, in that the alarm would go off every time I tried unlocking the car (and the electronic entry system didn't work). Not having had a car with an alarm myself, it took a while (and help from bystanders) to figure out how to get into the car and disable the alarm. I called Enterprise road service and was on hold for 15 minutes before I hung up (because I live out of the country, and my Go-Phone has limited minutes). Once I reached a hotel, I called Enterprise several times and always got an answering machine.
Needless to say, I was pretty upset not to get an answer in the week I rented the car! When I turned in the car, I complained about it, and the Enterprise person asked what would make it right. When I mentioned a discount, he asked how much I would like. When I mentioned $30, he doubled the discount. He was very apologetic, and was concerned about customer satisfaction. I left as a happy customer ...
I've used Enterprise regularly for the past three years, and this is the first time I've had a problem with the car.
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