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  • This place tries to get over on its customers. DO NOT GO HERE! I took my MacBook Pro here to be looked at because it wouldn't power on. I was referred here by Apple themselves and since I had AppleCare protection they said it wouldn't cost anything to diagnose it and they had same day appointments. Apple asked me preliminary questions and said that if there were any issues that were outside the warranty I would have to pay for those issues to be fixed. So while they were diagnosing the issue they found the liquid trigger had been switched. Therefore, it must've been a spill of the sort. However, I was unaware of this as I am not the only user of the computer. Of course I was shocked however I knew I would have to purchase a new unit as the cost of repair would be about the same price as buying new. However when speaking to the technician he never mentioned ANYTHING about a diagnostic fee. He quoted me the price of data backup and I declined due to me having my hard drive external back home. When I pick it up they tell me that I would have to pay 75$ for a diagnostic since it takes man hours to do a diagnostic which only took literally ONE HOUR from the time I had dropped it off for him to call me. Needless to say I have never had to pay for a diagnostic through authorized Apple retailers and GET THIS, I just got off the phone with Apple and they said Due to me having AppleCare protection I shouldn't have had to pay for a diagnostic even if it's an issue that can't be fixed by the company. So they are processing me a refund. This company is SHADY and that is so unfair so listen up and don't even bother. Shame on you guys!
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