The water heater in the house I'm renting started leaking so my landlord's contractor set everything up with them to install a new one. They called me within an hour to set up a time, were very flexible with my schedule, and even called a few hours later to remind me/confirm. We scheduled for 4:30 and Angel was waiting out front when I arrived at 4:27...not just on time, but early and waiting! :) He was very friendly and polite and got everything installed fairly quickly. Would recommend.