I first went here to have my great grandmother's ring resized and they were extremely attentive and caring. This ring is special to me, I went to other jewelers and I did not get the same level of care about her ring so I kept looking until I found Middleton Jewelers. The ring turned out so well that my boyfriend went to the guys to have them help design a perfect Celtic necklace for me. My necklace looks awesome and the emerald they picked out for it is absolutely gorgeous. If they care this much about the small pieces I can't imagine how much they care they will put into the larger pieces.