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| - I have been with Public Storage totaling over ten years on two separate occasions without any issues, but today I had a pleasant surprise and a Birthday present two days early.
With the winding down of the shipping aspect of my business, I no longer needed the extra space so I vacated the property on June 28th - finishing the month for which I had - as always - paid in advance. I was more than a bit shocked (and not at all happy) when i received a new bill for over $168.00. After stopping by the facility and arriving at no sympathetic resolution, I was told to call the national customer service line. Again - nothing. It was seeming as though it was going to be another case of "tough luck, buddy - you should have read the fine print", when I was connected to Evohn Young here in Las Vegas.
And, therein was to lie the pleasant surprise. She was courteous, friendly and in a blink had a handle on what caused the "problem". In short, it was a misunderstanding on my part as to the final disposition of the locking device. I can't tell you how nice it is to find someone who can think for themselves, allow a speck of latitude and actually assert her own interpretational wisdom, resolving a simple situation without leaving the customer feeling violated.
Thank you, Ms Young. My faith in mankind may yet be restored. Your company - any company - should have more like you. We would all be better for it.
Allan Albaitis
Retired Las Vegas Firefighter
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