I've been to the locations on Bay Area and the food is great! But here, their rice is hard and old. We asked for a replacement and they replaced it with soggy rice. Ew. The shrimp smelled bad/old. The sides were not fresh and cold. Too much dressing in the soggy salad.
Oh, and they tried to charge my 7 year old a full adult price and my 3 year old a kids price when he should be free. They measured our kids, and my kids are taller than average, but come on, 7 year old for adult price? And a toddler who barely eats?!?
And to top it off, when we asked for the bill, the sever came and rudely said "we can't give you the bill until you finish that." Wtf? Are you forcing us to finish? Damn. We don't mind paying the $5 penalty fee. Charge us the extra $5, but you can't force us to finish our plates. Rude.