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  • Grimaldi's Pizza confounds my family. It is always packed, to the point where they claim to be booked all day, but when we finally get in it is simply the most mediocre pizza. We were given gift cards thirteen months ago. Four times, including this afternoon, we tried to make reservations but were told that they were booked for the entire day. Finally I asked if I could cash in the gift cards because using them has proved impossible. The hostess was able to find us a table when I requested a refund. After we were seated, we looked around at the dining room. There were at least six empty tables. Six! We arrived at 1:30. Our pizza wasn't served until 2:10. During those 40 minutes, two of those six tables were seated. Why claim to be booked out and have tables sit empty for 40 minutes? The pizza and calzone were mediocre at best. The crust was chewy and flat. There is a lack of salt and pepper, it seems. The salad had only four ingredients so I paid the extra 5 dollars to put chicken in it. The service was average. I do not see us going back.
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