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  • I purchased several car care products from Rich Light via his Gloss-it website. The products included several paint correction polishes and compounds. After getting the products in the mail I discovered that he had mistakenly sent me one wrong product. I contacted Rich and he told me he would send me the correct product I had ordered but only after I returned the wax/ sealant he had mistakenly sent me. I was fine with this, but was sorely disappointed when he told me that I would have to pay the shipping to send it to him, and also for him to send me the correct product. This is bad customer service, especially since he was the one who made the mistake of sending me a product that I didn't purchase. I didn't feel I should have to pay for his mistake. Buyer beware! As far as his products are concerned the Tire Dressing, Wheel Cleaner, and T.R.V. Dressing are good products, but his companies Paint Correction Polishes are awful and extremely overpriced (there are better options out there.)
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