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  • I agree with most on here that the customer service/staff are terrible! Been a lifelong customer and never had much of an issue. Purchased a Bertoli frozen dinner for two. Not a bad price ($1 off of what Giant Eagle charges) so I gave it a shot. Went next door to Giant Eagle and saw that they were offering a buy one get one free on this item. That's one more dinner for a few extra bucks. Went back to Marc's with my receipt and asked if they would honor the offer and a snotty young associate with an awful clip on tie tells me "no refunds on perishable items". He barely got out no refunds as he started walking away from me. Everyone in line looked at me shaking their heads at the poor service and attitude. Fear not though fellow Yelpers, I decided to call the corporate office. Spoke to Janet Mendise who has the title of Director of Customer Relations. She was equally as clueless and offered no recourse even after providing her my receipt and a photo of the promotion at Giant Eagle. I can see that there's definitely a trickle down culture of negativity at this chain. As I type this out, I'm wondering if I should've just paid more and went to Giant Eagle or Heinens where I've never had these type of issues. I will definitely think twice when making my grocery trips in the future.
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