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  • First off, if I could give this place less then a star I would. I have never had a good experience here. But the most horrid one happened today. I start off by having my appointment set for a safety recall to be fixed at 7:00 AM. I arrived 15 minutes early and pull into the service bay. The people who come over to the cars helped 3 other people who came after me before I had to ask someone to help me. This is because I'm an 18 year old and they never take me seriously. Fast forward to when my car gets finished. I walk back to the dealership and the man who's supposed to help me is with another customer. That's completely understandable, but I'm standing there waiting for 15 minutes. In that 15 minutes two of the car runners walked in and one hit me with the door to the building. The other one says "you hit him". The man who hit me with the door looked at me turned around and didn't even say sorry. Also going on there are workers there making fun of other customers waiting to be helped. Calling another man "the Corolla guy" and saying "he must be here to cry again". Then another worker goes "are you waiting for pick up or drop off?" I said pick up and he goes oh that's easy I could have helped you 15 minutes ago. This was a disaster of a visit. Another thing they do is scam you. I was there a couple services ago and they said my water pump was cracked and leaking. The second visit after that they asked if I got it replaced because it wasn't leaking anymore. When I hadn't nor had anyone else touched it. That is unacceptable to me and this company should be discontinued. Findlay Toyota is a joke and should be discontinued. I will never buy another Toyota because if them. ThNk you for your time.
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