I went in there today and the person behind the counter greeted me immediately and took time to answer several of my questions. They told me about the benefits of a GNC card(Some items are expensive) and then offered me samples of vitamins, and a diet pill I was asking about. In addition, he gave me a free copy of Mens Heath Magazine to read more on proper diet. I know it sounds like I am making this up, but the customer servcie was Exceptional. When I asked how I could contact a manager to put in a positive comment about him, he told me he was the Manager. I will be doing All my supplements shopping at this store from now on!