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  • I didn't have a good experience. I commissioned 6 centerpieces from Di Bella for an event. The process of ordering was fine because the girl helping me was friendly and I liked dealing with her, but the place has a weird vibe (to me). Not one person came out to greet me when I walked in although two people were just standing around. Anyway eventually we went over the flowers I wanted, my budget etc... It was essential for each bouquet to be at least 16" in diameter to fill a wide centerpiece area. Once we were finished we went over the order; the color-combo I wanted; the 16" minimum size requirement, and my flower choices which ended up being below budget so I had room for the designer to add to the bouquet which I entrusted to their professional taste. I walked out of there feeling so good. Now here is where things started getting shady: I asked if they would send me a picture so I would know what to expect. They said they would absolutely not send any photos of what I was getting and that the only way I could preview my order was to purchase an extra one early. Well mind you I had reached my max, and $65 per bouquet is not cheap. I had to settle for trusting them to meet the requirements. What could go wrong? So come the day of the event and the bouquets are ready on time and I'm very happy with that. That is until they brought the first bouquet out. I'm going to try to start this nicely: The bouquet was cute and the designer did a decent job with the colors and arrangement, which earned them the second star in my rating. However: the bouquet was tiny. It was 10" in diameter, and they put leaves that reached 12". I paid for 16". Also the bouquet ratio was in bigger part filler flowers and less my main ones. I was so disappointed and felt so ripped off. I told them I was very upset because I had specified the diameter the arrangement needed to be. At no point did they call or text or left a message to notify me if something had gone wrong to ask if I was willing to compromise or discuss any aspect of it. When I expressed my disappointment with the size and said that it was clearly not what I had asked for, they did nothing to make it up to me and didn't offer any reparation even though they did not meet their end of our agreement. I couldn't stay to argue my disapproval and demand a refund and while the boy took the flowers to my car not one employee tried to talk to me. It was SO awkward and poorly handled. I drove out of there crying because I felt so ripped off and knew the flowers would look embarrassingly cheap because of their size at my event. Each bouquet was $65 + taxes but looked like it was worth $12. As I looked at my six, tiny pathetic bouquets, I swore I would never use Di Bella again or send anyone their way. I'm probably going to try another place for my next event. I'm even considering making my own bouquet from flowers I'll get from the grocery store.
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